Customer Service

Airline Keeps Man On Hold For 15 Hours

Submitted by News Desk 2 on Fri, 08/03/2012 - 12:23

We've all seen horror stories of having to be on hold for long periods of time after being told someone will be right with you, or being annoyed by having to call some central call center that barely speaks your language. Maybe you have had a bad experience yourself?

Well, here's another one of those. A man called his airline to confirm some his flight information and was put on hold for 15 hours.

The man, Andrew Kahn of Australia, called Qantas to confirm his flight from Australia to New York when he was told the next available representative will be with him and placed on hold.

Best Buy Sees Increase In Thefts, So Does HHGregg; Complaints also Rise Against Retailers

Submitted by News Desk 2 on Fri, 03/09/2012 - 11:16

Orlando, Fla. -

Electronics giant Best Buy has seen an increase in thefts, both retail shoplifting and other company assets according to police reports in several U.S. cities. While he cause is not yet known, police think it is not random, and there is somehow a connection and call it "organized."

Cities like Orlando, Atlanta, Los Angeles and Houston have shown the highest rise in incidents. Small electronics and accessories are the most common item reported to police, and officials say they believe it is the work of street gangs somehow connected across the country.

United, US Airways and Continental Airlines Take Top 3 Spots For Most Complaints in First Half of 2011

Submitted by News Desk 2 on Fri, 08/26/2011 - 00:32

DOT statistics released for the first half of 2011 show United, US Airways and Continental Airlines, take the top three spots for complaints for major airlines.

While overall complaints are down compared to the same time last year, they've only decreased by 400. Much of that is attributed to Twitter and Facebook, with some airlines staffing customer service groups dedicated to handling such complaints, and some like SkyWest that maintain a Twitter page, but appear to use it only as a way for visitors to bookmark and find the company's main website.