Regional Carriers

Airlines Improve Passenger Bumping and Lost Baggage Problems, But Decline In Customer Service

Submitted by News Desk 2 on Mon, 02/20/2012 - 12:39

The airline industry posted improvements in lost baggage problem and passengers being bumped from flights for 2011, but also did a rather lousy job at customer service and complaints over service rose for 2011.

According to federal statistics by the US Department of Transportation, airlines lost less bags and bumped fewer passengers and Nicholas E. Calio, of Airlines for America, attributes that to better technology, training and procedures.

ExpressJet It Is, Goodbye SureJet and So Long Atlantic Southeast

Submitted by News Desk 2 on Thu, 10/13/2011 - 20:44

Atlanta, GA. -

Atlantic Southeast Airlines, ASA, will become ExpressJet, XJT. ASA, owned by SkyWest, previously bought ExpressJet, in a further consolidation of air carriers and had came up with the name SureJet as the new combined company's name for ASA. Shortly after the thud, the company recalled the name and stuck with ASA for the time being.

But now, after all things considered, airline officials have decided to call themselves ExpressJet. Company officials decided the name has good brand reputation, and as of 2010 ranked high in customer satisfaction for regional carriers.